I am......

a sucker for great customer service.  Recently I ran to buy the last of Lavida Given By Nature's liquid shampoos because she is going to shampoo bars and she has the liquid shampoos on sale.  Well I got the notice that the order had shipped and I was ecstastic to say the least, now its not like I need shampoo but that I love Lavida's shampoo that much.  Well the next day I got an email from Lavida saying the products were sent to my old address and she wanted to fix the problem right away.  There is nothing that will either drive a client away or keep one coming back then the type of customer service a business has.  You could have the holy grail product but if your customer service is horrible word of mouth will kill your business so I am a sucker for great customer service.